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Customer Support Portal

Unified Flex Customer Service Portal

Time is money! Should your packaging machine be down for any reason, part malfunction, out of film/pouches or operator requires guidance, we’ve got your back. Our customer service portal ensures you can log a ticket with us any time of the day and our dedicated customer service team will reach out to you as quick as possible. We want ensure that you get the most out of your equipment.

With Unifed Flex, you can focus on running your business.

Unified Flex Support Portal On Screen With Support Agent

Some key benefits of our Customer Service Portal include:

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Single Point of Resolution
Create a service request and the relevant engineering or field service technician will get back to you quickly to help you.
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Dedicated Team
Our dedicated team of Customer Success Managers ensure the right person you need gets in touch
with you. No matter how big or small your concern or volume, for us, its top priority.
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Ticket History
With Ticket history tracking, you can ensure you never duplicate your orders, while at the same time
monitor the status of the resolution. The more we work with you the better we understand your needs.
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Cloud Backup
Bill of Materials, Pneumatic & Electrical Schematics, General Maintenance Guidelines, Film Changeover
Guidelines, User Manuals/Training Videos and other important documents are always available
and easily accessible through our Cloud backup of your personal account.
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Interested in learning more about our world class services?
Call us now at 1-866-369-4181 to speak to our experts.
You can also book a free consultation here.
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